It's Sunday night and I'm steeling myself for the week ahead. The weather forecaster promises us lots more heat. Gee, thanks. I was hoping for that forecast and maybe the news will produce a bulletin alerting everyone that we will have no water or electricity for the upcoming week and so we'll all be sweaty and smelly and VERY CRANKY! Matter of fact, why wait for all of this to happen, why not just start out the week cranky and, pardon the pun, "crank" it up a notch or two for every hot day we experience. After 7 days of pure, unadulterated crankiness, I will be eligible to apply for a job as a customer service rep. I'll start practicing answers that have nothing to do with questions being asked. I'll practice disconnecting people--CLICK! I'll practice transferring people to departments that don't answer their phones or that don't exist. I'll pretend I care...
Okay, Monday, bring it on. I'm ready. Well, okay, I'm not really ready and most of this is just "bark" and no "bite", but I envision the customer service rep prep for individuals who work for majorly big corporations as nothing short of a rehearsal for "The Night of the Living Dead". As soon as I become completely incompetent in my current job and develop an attitude of insolent perkiness with a sidebar of superiority complex, I'll be ready to start my new career. Anyone out there who has children preparing for college, tell them to major in psychology. There are going to be increasing numbers of individuals who have dealt too long and too often with customer service seeking therapy in the future... We'll no longer have to blame our parents for everything. We can now blame the faceless individuals who tell us "You're important to us" just before we are disconnected.
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2 comments:
Wow, you are a genius! I should've been a psych major instead of working in a field that involves customer service...people make me want to, well, hurt people!
Perhaps a little Valium with your milk and cookies at break time might ease the urge to hurt people. But, then again, I'm sure there are many "customers" who deserve a little pain as they inflict it on those who answer the phone in an attempt to help. There are good customer servicers (is that a word?). I just haven't had much luck with my phone calls and I have the bulging veins in my forehead to prove it.
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